Act as a key worker for an allocated caseload of residents.
Provide empathetic, respectful support and challenge discrimination, negative stereotypes, or poor practice.
Support residents to engage in social, educational, and leisure activities that promote wellbeing.
Work collaboratively with residents to create and review person‑centred support plans, action plans, and SMART goals.
Encourage residents to maintain clean and safe living environments.
Carry out wellbeing checks and ensure the safety and security of the building during day and night shifts.
Monitor medication compliance and report any concerns to healthcare providers.
Safety & Safeguarding
Recognise and report signs of abuse, neglect, or safeguarding concerns in line with policy and legislation.
Ensure only authorised individuals enter the building and respond to emergencies according to procedures.
Teamwork & Service Delivery
Participate in duty rotas that meet the needs of the service.
Work in partnership with external professionals and agencies.
Contribute to maintaining a clean, safe, high‑quality service environment (may include basic domestic tasks and simple catering support).
Lone working may be required at smaller units, with access to on‑call support.
Administration & Record Keeping
Maintain accurate and up‑to‑date records, including support plans, risk assessments, incident reports, and electronic notes.
Work in line with relevant legislation such as the Care Act 2014, Mental Capacity Act 2005, Mental Health Act, Data Protection Act 2018, and safeguarding policies.
Ensure all complaints are managed in accordance with policy.
Training & Professionalism
Complete full induction and mandatory training, including safeguarding, GDPR, fire safety, health & safety, and equality & diversity.
Attend staff meetings, supervisions, and residents’ meetings as required.
Maintain confidentiality and present yourself professionally at all times.
Person Specification
Essential
Educated to GCSE level or equivalent.
Experience supporting individuals with mental health needs and/or challenging behaviour.
Ability to write accurate reports and communicate effectively with residents, colleagues, and external agencies.
Ability to work independently and as part of a team.
Understanding of safeguarding, equality & diversity, and professional boundaries.
Basic IT skills for record‑keeping.
Desirable
Health & Social Care qualification (Level 2+).
Experience working in supported housing or a social care environment.
Experience supporting individuals with substance misuse or alcohol-related needs.
